User agreement

By using the High Definition Supplements website you agree to be bound by the terms of this agreement. We may modify this agreement at any time and such modifications shall be effective immediately upon posting.


In order to purchase products, you need to be a registered member. When registering you will provide Personal Information including your first and last name, a valid email address. You agree to provide accurate and complete information and to keep this information current. You information is stored securely, and will only be used and disclosed in accordance with our Privacy Policy. You are solely responsible for the activity that occurs on your account, and you must keep your account password secure.

If you suspect or become aware of any unauthorised use of your account or that your password is no longer secure, you should notify us immediately at sales@hdsupplements.com.au. We are not liable for any unauthorised use of your account.

Website changes

We reserve the right to change, alter, vary or amend the Website at any time. We may in our sole discretion terminate your account or restrict your access to the Website. If we do this, you may be prevented from accessing all or parts of the Website, your account details, or other content contained in your account. In the event that this occurs you will still be entitled to access those purchases that you had previously purchased through the Website.


For orders on HD Supplements website, the prices that are listed at the time of your order on the product page apply. The prices are final prices inclusive of GST (where relevant) and all other price components including shipping costs unless where Free Shipping is specified.


To the extent allowed by law, we exclude all liability to you or anyone else for loss or damage of any kind (however caused or arising) relating in any way to the content of the Website including, but not limited to loss or damage you might suffer as a result of:
     • errors, mistakes or inaccuracies on the Website;
     • you acting or failing to act on any information contained on or referred to on the Website and/or any linked website;
     • any interruption or cessation of transmission to or from the Website;
     • any bugs, viruses, Trojans or other malevolent code or communications which may be transmitted to or through our website by any third party;

Where any law implies a warranty into this agreement which may not be lawfully excluded then to the extent allowed by law, our liability for breach of the warranty will at our option be limited to:
     - in the case of goods:
          • the replacement of the goods or the supply of equivalent goods;
          • the repair of the goods;

     - in the case of services:
          • the re-supply of the services, or
          • a refund of the purchase price paid.

Information on this Website

Information about goods and services on the Website is based on material provided by third party manufacturers and suppliers. We do our best to verify the information provided to us by suppliers but we cannot guarantee its accuracy.
You understand and agree that we cannot be held responsible for errors or omissions caused by incorrect or inadequate information supplied to us or by suppliers.
You agree to make your own inquiries to verify information provided and to assess the suitability of products before you purchase.


We reserve the right to accept or reject your order for any reason (or no reason) at any time after that order has been made including but not limited to, the unavailability of any product or service, an error in the price or product or service description or an error in your order. If we cancel your order, we will provide a full refund of any payment received.


The prices of products, delivery and other charges shown are in the currency you specify at the top bar on the website..
Prices of products and services are current at time of display but are subject to change.


All payments must be received in full prior to a purchase confirmation being issued.
If your payment is not received or declined by your bank or credit card issuer, we cannot hold the product on your behalf.

Refunds And Exchanges

Faulty or damaged stock will be replaced at no charge only if High Definition Supplements is notified within 7 days of receipt of goods.

If an order has been received and it is incorrect through the fault of High Definition Supplements, it will be replaced at no additional charge to you or a full refund of the incorrect item(s) (not including the shipping cost) will be given upon its return to High Definition Supplements.

It is the customers’ responsibility to review the goods received prior to opening. Goods received, even in the event of incorrect supply, shall only be accepted back for exchange or credit, if the goods are unopened & in their original condition.

Exchanges will only be accepted if the goods are returned in as new condition with the following guidelines:
   - It is within 7 days of receiving goods
   - The product has not been opened or tampered with
   - You will need to pay for the postage back to High Definition Supplements & be charged a new postage fee for shipment of the new product.
   - Our staff will inspect your product to verify that the product has not been opened or tampered with. If the product has been opened/tampered with, no exchange will be granted and a new postage will be charge if you wish to have your goods returned.

We do not normally refund however If you ordered something and had a change of mind as long as the product has not been opened or tampered with, we can exchange the product for something else or even arrange a credit note (for the incorrect item(s) not including the shipping cost) as long as it is within 7 days of delivery.

Complaints or problems

If you wish to make a complaint in respect of a product you must email that complaint to info@hdsupplements.com.au
Notwithstanding the nature of the complaint, Refunds will only be provided in accordance with our Refunds Policy.


All information, such as comments, messages, text, files, images, photos, video, sounds and other materials ("content") posted on, transmitted through or linked from the website are the sole responsibility of the supplier from whom such content originated.

You understand that we do not control and are not responsible for content made available through the website unless it originates from us. Consequently, by using the website you may, contrary to this agreement and our intentions, be exposed to content that you find offensive, indecent, inaccurate, misleading or otherwise objectionable. You use the website at your own risk.

Links to third party websites

The Website may include links to other websites, content or resources. These linked websites, content or resources may be operated by third parties and we may have no responsibility or control over them.

The existence of these links does not imply that we endorse the linked website, content or resource. You acknowledge that we have not reviewed any of these third party websites, content or resources and we are not responsible for the material contained therein.

Intellectual property

We reserve all intellectual property rights, including but not limited to, copyright in material and/or services provided by us. Nothing in the agreement gives you a right to use any of our marketing material, business names, trademarks, logos, domain names or other distinctive brand features.
Other trademarks used on the Website that belong to third parties are used with their consent and remain the intellectual property of that party.

If you correspond or otherwise communicate with us, you automatically grant to us an irrevocable, perpetual, non-exclusive, royalty-free, world-wide licence to use, copy, display and distribute the content of your correspondence or communication and to prepare derivative works of the content or incorporate the content into other works in order to publish and promote such content. This may include, but is not limited to, publishing testimonials on the Website and developing your ideas and suggestions for improved products or services we provide.

Change of Control

Subject to relevant laws, if we merge, sell or otherwise change control of our business or this Website, we reserve the right, without giving notice or seeking consent, to transfer or assign your Personal Information, content and rights that we have collected from you and any agreements we have made with you.

Communication by us

As a condition of registering for www.hdsupplements.com.au, you consent to us sending you Administrative Emails and Promotional Emails. In this document:
     • 'Administrative Emails' involve details of account activity and purchases you have made.
     • 'Promotional Emails' consist of product information and new offers. You may choose to opt-out receiving promotional emails anytime by simply clicking the unsubscribe button at the bottom of our emails. More details about these emails can be found in our Privacy Policy.

Governing Law

This agreement will be governed by and interpreted in accordance with the laws of New South Wales. You irrevocably submit to the exclusive jurisdiction of the courts of the State of New South Wales.